Welcome to visit Weddingdresssale.com.au,wedding dresses,bridesmaid dresses that bring the latest style to you at affordable price.

Your orders will be processed in accordance with the order confirmation from you. The following comtent is about the Return and Exchange policy of shopping at Weddingdresssale.com.au.

Return:

- We only accept return if there are obvious quality problems, excluding size, color, and wrong shipping time issues.

- Your requests must be received within 24 hours after we get your order by email, otherwise we will not accept.

- Color Aberration exists due to the color effect of different PC monitors and photographic skills. This problem can not be treated as quality problem under any conditions.

- For customerized dresses, returns are not accepted. Therefore please find a professional tailor to measure and keep fit.

- For standard size dresses, if there are any size problems, please take some photographs of the merchandise by laying it on the ground and place a tape ruler to measure out the problem. Customers shall submit the photographs to support@weddingdresssale.com.au and our customer service stuff will deal with the dispute and reply within 24 hours.

-We don't take any responsibility on the delay of your confirmation email received by us. Usually after getting your full payment we will send you email of order confirmation to re-confirm all your order details to avoid any mistakes, if your order can not be confirmed within 5 business days after payment, we will make your order according to the confirmation email we sent before.

- We can not offer refund for the sake of late remittance for your order. If you decide to order, please choose correct payment method according to your event date.

- We make dresses strictly according to the confirmation email you confirmed. The styles and fabrics are the same as the website stated. All requests for returns related to the reasons such as not like the pictures we offer, dissatisfy about the quality and not like the fabric, etc. are not accepted.

- We do not accept the request for return if your received product does not meet your requirement on the hang of the style from the original product design. Any changed items from original design can not be returned and exchanged under any circumstances.

- All returned items must be in original package and condition. If there is any dust, dirty spots and so on, we shall not offer refund.

Exchange:

-Please contact our customer service within 24 hours after you receive your items to get a permission code if you want to exchange.

- Goods need to be shipped back to the designated returning address by the customer after getting the permission code; we will check the defects and revise for you. The cost of re-ship to your address will also be charged.

- Please use Post Office to ship back items to us, if use TNT or DHL or UPS, the Chinese customs will ask for taxes, and sorry we do not take any responsibility for taxes.

We have rights to refuse any disputes, refund and exchange problems if you send us complaints emails, problem emails or dispute emails out of one week. That is to say, all requests must reach us within 24 hours after we receive your order with a proof, and all problems must be solved within one week.